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New Member
Posts: 3
Registered: ‎03-04-2019

Online orders getting cancelled

I have been trying to place an order for a cpl weeks now, and everytime i get one ordered I'll get a confirmation email then like a minute later I yet another email saying that my order was canceled. I don't know what's going on I have contacted customer service and the first time they said somebody would call me from their special unit within 24 to 48 hours. Still haven't heard from them. I am called this place customer service a few times and all they do is transfor me to somebody else. then I have to explain  my whole story all over again. It's a big headache and runaround, yet nobody still knows nothing. They all say give them 48 hours to hear a response. It's been longer than that and nobody has reached out to me at all. I don't no what else to do.

Posts: 8,762
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Registered: ‎11-10-2008

Re: Online orders getting cancelled

When placing the order have you made sure your billing information and address are 100% without abbreviations and so forth? Something small may cause this to happen so make sure you're entering it right.


Also make sure you are putting in the right card number too, that includes the three digits on the back as well. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎03-04-2019

Re: Online orders getting cancelled

Yeah we have tried all of that. Made sure everything was exactly the same. I even tried paying with a best buy giftcard. It still got cancelled.
Posts: 405
Topics: 20
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Registered: ‎10-19-2017

Re: Online orders getting cancelled

Hi there, Mommyof5,


While I cannot guarantee I will be able to speed things up, I would love to take a look into this for you. So that I can, could you send us a private message with your most recent order number, your phone number, full name, and email?


To send a private message, simply select the blue box labeled Private Message next to my signature. 


Faith|Senior Social Media Specialist | Best Buy® Corporate
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