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Posts: 2
Registered: ‎04-20-2019

Online orders cancelled immediately

I've tried to place a couple (because the first was cancelled) online orders and they all keep getting immediately cancelled.

The reason lists "Unable to verify information". I've double and triple checked the info on the (Best Buy) card and my shipping/billing address and everything is good. Tried calling both card (Citi) and Best Buy, Citi verified information and said I should be okay, Best Buy told me to call Citi.

Posts: 6,859
Topics: 130
Kudos: 411
Solutions: 314
Registered: ‎11-30-2015

Re: Online orders cancelled immediately

Hello, MichaelPeppars,


Welcome to our community! I’m sorry to hear that you’re having some issues with placing your order on I understand how that could be frustrating since it sounds like you may be receiving some conflicting information.


Orders can cancel for a variety of reasons. Most times we’re just simply unable to verify a piece of information provided during checkout. However, an order may also be cancelled if the order doesn’t adhere to our Terms and Conditions agreed upon submitting it. Do you mind sending me a private message with your full name, phone number, email address, and your order numbers? I’d be happy to see what light I can shed on this for you. A private message can be sent to me by choosing the blue “Private Message” button in my signature.



Mariah|Social Media Specialist | Best Buy® Corporate
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