BestBuy.com

[henthent]

every time i try to make a purchase on best buy.com the order gets canceled almost instantly. I have called my bank and there are no issues on their end. so can this be fixed on bestbuys end.

[henthent]

apple watch and airpods, and im paying witha debit that has the funds so im lost

[Sarah-BBY Social Media Specialist]

Hello, henthent,

Welcome to our online community. We enjoy hearing from our customers, however we are sorry to learn your recent orders have not been successful. There are several methods available to shop with us, and we want our customers to have the ability to make purchases in the manner that is most convenient for them. Often, that is through our website! You mentioned you’ve already reached out to your financial institution, which is something we suggest when these types of matters are reported. Knowing that did not solve things, we would be happy to investigate this for you.

When you have the time, please send our team your full name, email address, telephone number, and any cancelled order numbers you may have available. It is important these details remain secure, so please be sure to utilize the Private Message option, which can be found to the right of my signature.

We look forward to hearing from you!