BestBuy.com

[Twilly_]

Hi there,
I work at a retail Best Buy store and haven’t been able to make a purchase online since October of last year. I contacted Best Buy’s team over the phone to start an investigation into my account, and they went from saying that I’ll be updated in 10 days to being updated whenever they can. It’s been a few months since the investigation started, and my order cancelled yet again!! Is there anyway that I can get assistance with verifying info so I can order again? My information is corrected based on my contacts with my bank and credit card companies, I seem to have an unlifted bannon my account. Thanks!

[hockeycanuckjc Community Veteran]

Has there been any return activity or other suspicious buying history that may flag your account?

[Twilly_]

There was one transaction in particular, but the order was cancelled and Best Buy hasn’t asked for any information from me to verify my identity.

[Sarah-BBY Social Media Specialist]

Hey there, Twilly_.

Thanks for joining our online community. It is always nice to hear from another Blue Shirt. Even when working in our retail stores, I understand it is often convenient to place online orders, and some items may only be available to purchase through that platform. If your orders continue to be cancelled, it stands to reason you’d be seeking guidance and support. With a bit more information, I’d be happy to see if I may have any insight to provide.

When convenient, please send me a Private Message. To send a Private Message, simply select the dark blue icon, which is located across from my signature.

Best,