BestBuy.com

[mflw-patbr2]

I ordered a purse through an ad on Facebook on10/28/19. My card was charged but I haven't received the order. I have contacted Best Buy via email several times and no results. Next BBB

[nckhammond]

What email? They use the 800 number and these forums

[Quinton-BBY Social Media Specialist]

mflw-patbr2,

Thanks for reaching out here on the Best Buy Forums.

I am not sure that we sell any items similar to a woman’s handbag, but I would be happy to help if possible. Are you sure that this item was purchased from Best Buy via BestBuy.com?

Kindly,