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Posts: 1
Registered: ‎04-16-2019

Online order

I placed an online order for a PC on the 8th of this month and it went through and all and everything was good. I got a text message on the 14th saying something was wrong with my payment and I needed to take action. I looked up my card info and my bank status and everything checked out, so I called the BB my order was supposed to be delivered to and the person I talked to looked it up and said it was already en route to the store and it went through so I didn't worry about it after that. Well, today I got a text and it said my order was cancelled, so I called the store again and they said it showed corporate cancelled my order and there wasn't really a reason behind it. I'm just really confused on why that happened and wondering if anyone can help me understand this situation. Thanks in advance!
Posts: 549
Topics: 23
Kudos: 115
Solutions: 33
Registered: ‎07-23-2018

Re: Online order

Hey, Cramos1039, 


Welcome to our forums! We always love when new people join. 


It sounds like there may have been some confusion around your order! We would love to clarify however we are able. Would you be able to send us a Private Message? Please be sure to include your order number, as well as the full name, email address, and phone number listed in the "bill to" section of this order.

Austin|Social Media Specialist | Best Buy® Corporate
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