05-23-2021 11:32 AM
05-24-2021 02:41 PM
Thank you for taking the time to reach out to us here on our community forums. I appreciate you taking the time to let us know about your experience with this purchase and our Return & Exchange Promise. I know it isn't always easy to set time aside to stop by your local Best Buy and can understand your frustration to learn that you could no longer return these cameras. I would be glad to provide some additional details as well as help you explore what options may be available to assist you moving forward.
We offer a 15-day return or exchange period for most of the products we sell. This can be extended for My Best Buy Elite and Elite Plus members for many product categories. How long ago did you purchase these cameras? What sort of problems are these cameras having?
While you can process a return or exchange at your local store, we also offer the ability to process a return using a pre-paid shipping label if you can't visit a local store. Did you contact us to request a shipping label or generate one on your own?
I look forward to hearing back from you so I can continue to review this for you.