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Posts: 5
Registered: ‎02-02-2020

Online order returned but no refund for 30 days

[ Edited ]

I have an order:


{removed per forum guidelines}


This was returned to UPS on 5-5-21.  They have lost the package.  I contacted BB on 5-19-21 and was told a refund was in process because UPS lost the package.  I have probably called 15 times or more since then and have not received any updates at all.  I need this item refunded as it has been 30 days now since it was returned please let me know what you can be done about this?  I have over 15 Reference ID numbers from the calls I have made and the chats I have done.  I can provide all these if needed.



Posts: 4,805
Topics: 50
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Registered: ‎11-29-2016

Re: Online order returned but no refund for 30 days

Good afternoon, yabear,


Welcome back to our forums.  I know whenever I return my purchases I want my funds to be available to me as soon as possible, so I can certainly understand your frustration with this delay.  With that said, I’d like to take a closer look into this order and offer any additional assistance I can.


As you can see, we’ve removed your order number from the public view of our forums, to protect your privacy.  I’d like to continue this trend by gathering a few pieces of additional information from you via private message, so I can take a closer look into your order.  I’ll be sending you a message in a moment, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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