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New Member
Posts: 1
Registered: ‎01-05-2019

Online order nightmare

I have been without a fridge for over a month. Finally ordered one online and was told it could be delivered Jan 8. Since ordering it our delivery date has changed numerous times. No one has EVER called us to tell us this. I just keep getting random emails telling me my new date. It has gone from Jan 7, 8,14, 21, 23,31... the fridge is obviously back ordered but every time we call we get a different answer and the first 3 times we called we were put on hold for more than 30 min and we would finally hang up. I was sold a fridge and was told when I bought it it would be delivered on Jan 8. Now I will be without a fridge for 2 months or more! There is no guarantee it will be here on our new delivery date, Jan 28. If we cancel the order we lose the sale price and the robot vacuum we did receive yesterday and have already used because we thought this was finally taken care of and that we were getting our fridge on Monday!! So we are basically screwed. Can’t cancel the order and now the sales are over and Lowe’s, where we originally going to buy it,it is also back ordered.  This will be the last time I order anything from Best Buy. I am really just shocked at the customer service and the deception of the delivery dates. And lastly, I go online and it still says that we need to schedule our appt! I give up.  And the truth is, I know you can’t do anything about the back order but wow, the deception, confusion and NOT ONE call and not one person not knowing what the hell is going on is unacceptable.  

Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Online order nightmare

Hello User873475,


A new fridge should be a very exciting purchase! It is such a key piece to any home, and I hate to hear that you've had so much trouble getting it delivered.


As you stated in your message to us, the fridge is on back-order from the vendor. Unfortunately, in these circumstances, there is not anything that Best Buy can do to get the product in any sooner, so it does often result in a few reschedules. I am also acknowledging that your point was that you did not receive phone calls to advise of the back-order, just automated emails. So again, I definitely understand your inconvenience with this order.


Can you please send me a private message using the link in my signature below and confirm your full name, phone number, and email address? I'd like to look into the issue and see if there is something we can do to make it right. 



Natalie|Social Media Specialist | Best Buy® Corporate
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