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Regular Member
Posts: 25
Registered: ‎11-13-2014

Online order missing in history

Hello, I placed an online order today for the Aquaman steelbook. I see a pending charge and I used a reward certificate but the order is not in my history and I never received a confirmation email. Is there a problem with the website at the moment?

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Regular Member
Posts: 25
Registered: ‎11-13-2014

Re: Online order missing in history

Welcome to the forums, where things are randomly addressed and other threads get responses and your legitimate question is ignored!

Posts: 575
Topics: 23
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Online order missing in history

Hello, ninfan81!

Thanks for reaching out to us again!

I apologize for any confusion in regards to your order. With how hot of a title Aqua Man has been, I can understand wanting to make sure your order went through. If an order is successfully processed, you should reach an order confirmation screen after check-out which should contain your order number. We would also usually send an order confirmation email. It's a little strange that you didn't receive one! I would be happy to see if the order fully processed through. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a private message in my signature.

Thanks,

 

Fey|Social Media Specialist | Best Buy® Corporate
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