11-07-2019 04:34 AM
11-08-2019 03:16 PM
Thanks for creating a profile and connecting here on the Best Buy Forums. Please feel free to explore some of the great blogs, and other content that we offer here!
I order online quite often as well, so I can certainly understand you looking for some help here. Often times, this occurs when the information (typically the addresses) for the ‘bill to’ section of the order, and for your payment method with your financial institution do not match up. Please double check this, especially of you recently moved!
If all of this matches up, please click on the blue button in my signature to send me a private message. In the message, please provide your full name, email, phone number, and cancelled order number so we can take a look.