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Posts: 8
Registered: ‎01-04-2009

Online order hasn't been processed after 12 hours

The online order I placed for a Nintendo eshop digital card has been "received" and is seemingly stalled there for some reason. Online chat told me to "wait longer" but the order hasn't even processed yet. Considering digital purchases are generally delivered within the hour, it seems like something is wrong.
Posts: 5,906
Topics: 199
Kudos: 585
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Registered: ‎08-21-2017

Re: Online order hasn't been processed after 12 hours

Hi there, Ghoulunatic,


Welcome back to our community forums. I use quite a bit of digital cards for my gaming purchases and 12 hours does seem like a long time to process. I would be happy to check on this to see what we can do to help. I will need a bit more information about this order so I can further assist you. Can you please send me a private message with your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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