05-10-2019 11:41 PM
05-11-2019 12:36 PM
Welcome to the Best Buy Forums!!
I appreciate you taking the time to write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed, and getting mixed information does not help. We expect all of our employees to be knowledgeable and professional in all situations. I’m happy to look into this further for you.
Please, private message me with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.