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Posts: 1
Registered: ‎05-10-2019

Online order for store pickup

I placed an online order of AT&T Apple watch for store pickup today. The order was supposed to be ready on the same day. I went to the store to pick it up the order was not ready store CS told me to call online support. So I did call the CS then one of the Rep told me that the device is scheduled to be scanned in the store I have to be back to the store and get with them. So I did that again. Then the store mobile support told me the order is not ready because of pending activation I have to the online support. So I called online support again. Then online support informed me they couldnt do anything the store has to call the bridge to get this order to be ready.
Really? I placed an online order for pickup because it’s the same day pickup and I did not have to wait in the line.
Your store CS and online CS were giving me different stories I was getting the runaround I couldnt get one clear answer
I have purchased multiple phones from you guys I did not have this problem. Your CS even told me that order was supposed to be ready on the same day to meet my fulfillment.
I cancelled the order I will never do this again with you guys
I wasted last two hours waiting at the store just to pick up a product. Thank you for your help
Posts: 2,296
Topics: 31
Kudos: 107
Solutions: 123
Registered: ‎10-19-2017

Re: Online order for store pickup

Hello, Kail322,


Welcome to the Best Buy Forums!!


I appreciate you taking the time to write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed, and getting mixed information does not help. We expect all of our employees to be knowledgeable and professional in all situations. I’m happy to look into this further for you.


Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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