Add Product

Search Results:

New Member
Posts: 1
Registered: ‎12-21-2017

Online order for store pick up delayed

Can’t get any help with an order that was for in-store pickup. The order was placed on 12/11 and was supposed to be ready on 12/15. On 12/15 at 6:45 I got an email saying it was delayed. On 12/18 I called the 1-888 number and no help, called the store and they can’t tell where it is other than it is supposed to be coming from another store. It is now 12/21 and still no updates. Absolutely the worst customer service ever. 

Posts: 3,264
Topics: 25
Kudos: 351
Solutions: 198
Registered: ‎11-29-2016

Re: Online order for store pick up delayed

Good morning chlaw13,


Welcome to our forums.  I apologize for the delay in our response, as our Support Forums have seen an increase in traffic during this busy holiday season.  I truly appreciate your patience, and I’ll be more than happy to address your concerns going forward.


Using the information you’ve provided upon joining our forums, I’m happy to see you were able to pick up your order after your initial post.  I apologize for the delay in your order’s availability, but I’m thankful the issue seems to be resolved. 


If you have any other questions or concerns regarding this order, don’t hesitate to let me know.



SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!