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Posts: 1
Registered: ‎07-29-2019

Online order for in store pick up delayed


I ordered a $3,000 TV online to be picked up in store because I didn't want it shipped to my home. I ordered it to be sent to a certain store because online it read "Pickup ready by Sunday, July 28th" at that store location, mostly for convience of weekend pick. Well I never recieved any form of update on my order, and after finally reaching someone at that store they said it was there and didn't know when it would come. The order is now delayed with no real way of knowing how long it will be. Can I get some kind of update as to when to expect it to arrive at the store?


Posts: 2,389
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Registered: ‎10-19-2017

Re: Online order for in store pick up delayed

Hello, Ababin,


Welcome to the forums!


I appreciate you taking the time to write us regarding your order. I apologize for the delayed response, we’ve been busier than usual, and we are trying to respond as quickly as possible. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control. I am here to help where I can.


Generally, most orders can be filled within one to four hours, but processing times can vary. I am more than happy to look into this for you. First, I am going to need some more details from you. Will you please send me a private message with your order number, full name, phone number, and e-mail address? I look forward to your message.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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