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New Member
Posts: 4
Registered: ‎08-20-2019

Online order confirmation email not received

I placed an order online and still have not received a confirmation email of my order. I also registered to a new account after placing the order, but could not log in. Therefore I created an account with the same email that should have been the one I registered with, upon completion of my order. 

I am wanting to simply check the status of my order, but I am unable to since I did not note the order # down when the transaction was complete. Will anyone be able to help me with this? 

 

Thank you.

Posts: 2,026
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Online order confirmation email not received

Hello, kyla123,

 

Welcome to the forums!

 

I appreciate you taking the time to write us about your order. I have received the private message you sent over to SeanM-BBY, and have responded to it. You can find it when logged in, by clicking on the small orange envelope at the top of your screen.

 

Thank you for writing us!

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-20-2019

Re: Online order confirmation email not received

Hey Deysha, 

 

I can't even reply back to you via private message. Apparently I reached my limit for sending private messages. Please resolve this as soon as you can. Thank you 

 

Kyla 

Posts: 2,026
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Online order confirmation email not received

This is a bit odd, kyla123. Let’s try to log out of the forum, clearing your browser cache/history, log back into the forum, and then try to send a new message. Let me know if this works.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎08-20-2019

Re: Online order confirmation email not received

It is unfortunately still not working. I have tried doing as you instructed several times now.

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New Member
Posts: 4
Registered: ‎08-20-2019

Re: Online order confirmation email not received

it finally worked, please see your inbox