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Posts: 1
Registered: ‎10-28-2017

Online order cancelled 'Unable to Verify info'

I keep trying to order a digital download game and it keeps getting cancelled after a few minutes saying it can't verify my info. I've tried using my BBY credit card tied to my rewards and it cancelled, I've called and spoken to support and ordered twice while on the phone for it to cancel both times within minutes. I made sure my credit card info was accurate (which it was online and when I spoke to the BBY credit card department), I made sure my rewards info was accurate (which it also already was). I tried ordering through PayPal using two different cards (which I've had ZERO problems ever using my PayPal account) which cancelled. I tried using Visa Checkout with two different cards (Both with accurate and up to date info) for them both to be cancelled. I can't order in store because the sku won't allow them to order and I'm getting upset because I'm using my $55 reward and paying the remaining $4.99 balance for your system to cancel it with no real information.

Can anybody forward me to the fraud department or someone who can give me a legit explanation on what the issue is? It's literally $4.99 and i just don't get it.
Posts: 1,501
Topics: 4
Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: Online order cancelled 'Unable to Verify info'

Hello Annoyedaf,


Welcome to the forums and thanks for posting! I’m sorry to hear that you’re having some issues with your orders being cancelled. As your username alludes to, you’re probably a little annoyed and that’s completely understandable. I’ll definitely want to do everything I can to get an answer as to why this is happening.


I would like to look into your specific situation further, however, I’ll need a little bit more information. Could you please send me, via a private message using the link next to my signature below, your full name, order number, and email?


I look forward to hearing from you!

Luke|Social Media Specialist | Best Buy® Corporate
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