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New Member
Posts: 1
Registered: ‎04-21-2019

Online gift card purchases constantly cancelled

To whom it may concern,

I am trying to to buy 2 iTunes gift cards for today's online only Easter sale.  The order will begin processing, but immediately cancel.  Calling customer service was an experience in phone transfer tag.  I also called my bank to confirm there were no issues their side (there weren't). 

Can anyone assist?

New Member
Posts: 1
Registered: ‎04-21-2019

Re: Online gift card purchases constantly cancelled

This same thing happens to me all the time. I’ve gone through hours of phone calls with Best Buy and Citi with no answer. I’d love to know why also.
New Member
Posts: 1
Registered: ‎04-22-2019

Re: Online gift card purchases constantly cancelled

I am also experiecing the same issue and for quite some time now. My shipping/payment information are all correct and CC authorizations are fine, but Best Buy Online keeps cancelling these types of orders immediately.

 

Phone support does not help either since they just either transfer you constantly or try to place the order for you which gets auto-cancelled as well.

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Posts: 2,756
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Registered: ‎09-29-2008

Re: Online gift card purchases constantly cancelled

Hi, TripleBrass, 

 

Welcome to Best Buy’s online community. It can always be disappointing when you want to take advantage of a sale, and order doesn’t seem to go through. An order can be canceled for many different reasons, and I am glad to know that you reached out to your bank to confirmed that your information was updated. 

 

To review your order, I will need to gather information from you that I would like to get in a private message. When you get a moment, log into the forum and send me a Private Message with the following:


Name
Email address
Phone number
Order number

 

I look forward to working with you.

 

Thank you,
 

Karina|Social Media Specialist | Best Buy® Corporate
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