04-30-2020 07:47 PM
05-12-2020 12:22 PM
Welcome to our forums, Christy781,
Thank you for connecting with us through our Support Forums regarding your recent online order. My apologies for the delay in our response to your post, as our Support Forums have become a bit backlogged over the past few days. I really appreciate your patience while we work to reply to our customers as quickly as possible, and I’ll be happy to offer any additional assistance I can.
If you’ve still not received the digital code you’ve been looking for, I’ll need a few pieces of additional information from you before I’m able to review your order further. If you could use the blue “Private Message” button in my signature to send me:
This should be enough information for me to begin my research. As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,