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New Member
Posts: 3
Registered: ‎04-24-2019

Online and In-store orders being cancelled by BestBuy!

I opted for a new BestBuy Credit Card today, and since then every order of mine has been automatically cancelled stating that BestBuy couldnt verify some information. I am currently an ElitePlus Member, which means I have done numerous purchases in the past but never had to go through this issue.

 

Most importantly, neither BestBuy Customer Support nor Citi Best Buy Cards Team have been able to resolve the issue. I was advised to walk into the Store and try, but that didnt work either! Finally, tried using other cards too but continuing to run into the same problem.... So all the resolution that the Customer Team was offering turned out to be bogus.

 

Furthermore, was informed that the issue was escalated but Verification team needs 10-days to investigate!

 

I've seen numerous posts on this forum, but none explaining the solution!!!! So seems like another useless channel that offers no immediate resolution.

 

 

Highlighted
Posts: 4,925
Topics: 147
Kudos: 372
Solutions: 226
Registered: ‎08-21-2017

Re: Online and In-store orders being cancelled by BestBuy!

Hi there, saileshkumar,

 

Welcome to our community forum and thank you for contacting us about these orders. I can certainly understand how frustrating it would be to try so many different troubleshooting steps only for them not to work. While it sounds like we are already investigating this for you I would be happy to take another look. Can you please send me a private message with a few more details about your orders? I'll need to confirm your:


Full name

Email address

Phone number

Cancelled order numbers

 

To send a private message please click the blue button at the bottom of my post. I look forward to hearing back from you so I can continue looking in to this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-24-2019

Re: Online and In-store orders being cancelled by BestBuy!

Andrew,

 

I have already shared the requested details with yourself and your colleague, Vince. Would appreciate if you could investigate this on a priority!

 

I've already lost out on a few purchases on the Apple Sale that was running until yesterday. As highlghted separatey, I am now looking to buy a headphone that is on sale, but unable to order due to the issue curently - hence, would need this to be resolved ASAP.

 

I am unconvinced that any such issue would need 10-days to investigate. In any case, it has already been 5+ days since the issue was first reported.. so I assume this would have already given enough time to investigate.

 

Best regards,

Sailesh

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Posts: 2,597
Topics: 31
Kudos: 96
Solutions: 130
Registered: ‎10-19-2017

Re: Online and In-store orders being cancelled by BestBuy!

Hello, saileshkumar!

 

I appreciate the update. I do see that my counterpart Vince-BBY has been taking care of you. Please, continue to work with him until a resolution has been reached. Also, in the meantime, you are welcome to shop in-store so you don’t lose out on any sales.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-24-2019

Re: Online and In-store orders being cancelled by BestBuy!

Deysha,

 

Some of the items that I have been wanting to purchase are available for Online order only - so not sure how walking into a store will help resolve the problem.

 

I've already lost out on numerous offers, and will have to bear the impact now!

 

Anyways, I have writtent to your Corporate team too and hoping they would be able to resolve faster.

 

Best regards,

Sailesh

Highlighted
Posts: 2,597
Topics: 31
Kudos: 96
Solutions: 130
Registered: ‎10-19-2017

Re: Online and In-store orders being cancelled by BestBuy!

Understood, saileshkumar. I appreciate you reaching out.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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