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New Member
Posts: 5
Registered: ‎12-20-2017

Online Pickup in store and horrible treatment of a situation

Yes, yesterday 12-19-2017 my wife purchase a set of headphones using the in store pick up at the Terre Haute,IN store.  This was around 9:00 am and we waited and waited for the email letting us know it was ready to pick up.  When we purchased the item it said it was availlable and they had quantity of them.  Around 2:00 pm my wife called the store and asked for them to update her status.  When she called the girl answered the phone verifying that they did have the item in stock and the item was in store, and that somebody just had not brought it to the front of the store to the pick up desk.  My wife was then told that I could head that way to pick it up and it would be ready by the time I got there. After driving an hour out of my way, I arrived around 4:00 pm and i got the same story.  The girl (wish i would have gotten names)... the girl told me that they had not brought it up to her yet but it was in store somewhere and they were trying to find it.  The girl told me if i could wait 10-15 minutes they would find it.  She told me to wait for the email updating my status," to ready for pick up."  About 30 minutes later i checked back in with the desk and they still had not found it.. At this time i was frustated because I had wasted about 2 hours of my day to go pick up these headphones, so i walked out very frustrated.  My wife later called to clarify what had happened and the only option we were to given was to drive to two different stores each being another 2 hours away each.  My wife and I feel that was horrible treatment considering the store was the ones that messed up and we didnt.  Why would we drive another 2 hours out of the way when I had already wasted 2 hours of my day dealing with the stores mess up  

New Member
Posts: 5
Registered: ‎12-20-2017

Re: Online Pickup in store and horrible treatment of a situation

the whole purpose was to give this gift on 12-21-17 to my nephew and now he wont get it till we see him later for a month.  The reason we purchased in store from this store was it was the closest and it said it was available.  Which at the time it was available and somebody did not put it off the shelf in a timely matter or sold the one we purchased.  Which is the stores fault not ours....

New Member
Posts: 5
Registered: ‎12-20-2017

Re: Online Pickup in store and horrible treatment of a situation

apparently the TERRE HAUTE,IN  store needs to re do a few things because my wife went in for a phone case on Dec 28th because it said it was in stock so she thought she would pick it up and again the people at the serivice desk told her that they show one in stock but turns out that they couldnt find it.  So twice in 2 weeks the store has let us down!!!

Posts: 6,972
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Registered: ‎11-30-2015

Re: Online Pickup in store and horrible treatment of a situation

Greetings tanker42,

 

Welcome to the Best Buy Support Online Forum Community! Purchasing for in-store pick-up is one of my favorite ways to shop so I stay on task, and within my budget. I’m sorry to hear that your two recent in-store pick-up orders didn’t go as planned. I’d also like to apologize for my delayed response due to the holiday season we’ve been busier than usual, and we’re doing our best to catch up.

 

As shared in our Conditions of Use we do our best, but we cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. It’s discouraging to hear that two of your in-store pick-up orders placed in the last few weeks haven’t gone as planned. It’s equally discouraging to hear that your local Best Buy in encouraged you to visit the store prior to receiving an “it’s ready” email. I’m sorry that other options weren’t available for you get the headphones in time to gift to your nephew. I appreciate the time you’ve taken out our day to share with us.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-20-2017

Re: Online Pickup in store and horrible treatment of a situation

We had purchased the item and got a email saying we could pick it up that same day but after being encouraged to come pick it up neways the store didn’t end up having it. So basically will never go to this store again for anything
New Member
Posts: 5
Registered: ‎12-20-2017

Re: Online Pickup in store and horrible treatment of a situation

So basically a “sorry” isn’t going to help anything