Add Product

Search Results:

New Member
Posts: 2
Registered: ‎11-12-2019

Online Orders always canceled

My online orders are automatically getting canceled for unspecified reasons. I’ve tried numerous payment methods, added 2FA, changed password, all with the same result.


Needless to say, this is very frustrating as I’m trying to purchase gifts. 

Posts: 455
Topics: 34
Kudos: 92
Solutions: 32
Registered: ‎10-03-2017

Re: Online Orders always canceled

Hello, AlwaysCanceled,


Welcome to the Best Buy Support Forums!


I appreciate you taking the time to connect with us about your orders. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet’s Conditions of Use, or that we were unable to verify all of the information provided with the orders, among other reasons. I know that I would be reaching out too if this was happening to me, and I am more than happy to look into this for you.


I can see that you've also sent us a private message on here, and I will be following up with you there to provide further assistance! 




Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-12-2019

Re: Online Orders always canceled

Thanks! After posting, I saw where others were having the same issue and sent a PM to one of the other Reps that had assisted some of those customers. I just PMed you the same info.