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Posts: 2
Registered: ‎04-22-2019
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Online Orders Keep Canceling - "unable to verify your information"

I'm having issues with ordering iTunes gift cards online through Best Buy. The orders seem to always get canceled, with this message:


  • "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."

I have tried ordering both physical gift cards and digital gift cards. But every time after 30~60 minutes, I get sent the same kind of cancelation email.


The payment information I used has worked for me when ordering other things online from Best Buy (i.e., things besides gift cards) and the payments for the gift cards were authorized by my bank with no problem, so I don't think the issue should involve my payment information.


Does anyone have any tips on how to resolve this?


Posts: 2,152
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Registered: ‎08-08-2017

Re: Online Orders Keep Canceling - "unable to verify your information"

[ Edited ]

Hi there, User884016,


Welcome to our community.  Discovering an order of yours has been cancelled is never a pleasant experience, so I'm sorry to hear that your orders for a couple of iTunes gift cards have been unable to fully process.  I know I’d be looking for answers too, so I’m glad you found us and reached out here on the forum.

I’d be happy to take a peek at your recent orders, but I’ll need to verify a few pieces of information from you first.  Please keep an eye out for a private message heading your way shortly, which you can view by signing into the forum and selecting the orange envelope at the top of the page.


Why Was My Order Cancelled?


Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-22-2019

Re: Online Orders Keep Canceling - "unable to verify your information"

Thanks for the assistance, Sam!