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Posts: 1
Registered: ‎11-13-2019

Online Ordered Canceled.

I tried ordering a few games online using my Best Buy credit card it goes through checkout and then I get an email confirming the order only to get another email a few minutes later saying my order was canceled because they were unable to verify some information. This isn't the first time I've had this issue.

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Registered: ‎11-10-2008

Re: Online Ordered Canceled.

Do you have the physical card handy or did you just get approved and you don't have it yet.



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Registered: ‎02-08-2019

Re: Online Ordered Canceled.

Hiya, SebastianVelazquez,

Welcome to the Best Buy Forums! Thank you for bringing this to our attention.

Placing orders online is a great way to get some new gaming titles, and we are sad to hear that there was some problems with securing your order. Typically, this cancellation occurs when we are unable to verify the information you provided or the information you have on your credit card. Does the billing name and address you provided on the order match what your bank has on file for your credit card?

If you have checked on that and that information is up to date, I'd like to investigate this further. To do so, can you please send me a private message that includes your name, phone number, email, and order number? You can send a secure message by clicking the blue button in my signature. 

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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