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Posts: 1
Registered: ‎04-14-2020

Online Order Unable to Authorize Visa Gift Card

Made an online purchase on 4/8 and BBuy site and transaction went through.   Received a message from BBuy 4/14 that my order failed credit card authorization.   I went to the order and updated the code on back of the gift card and the transaction will not authorize.   I checked the Visa Gift Card site and it confirm the POS Pre-Auth was provided on 4/8 and the card balance was deducted.   I called into BBuy support and they indicated they could not provide assistance.   I searched online and it appears this is a known issue.   Looking for BBuy Forum support to be of more assistance to either complete the transaction or credit the gift card balance back to Visa and I can use an alternate form of payment.

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Registered: ‎08-21-2017

Re: Online Order Unable to Authorize Visa Gift Card

Hi there, insopisme,


Welcome to our community forums. It's always great to have a gift card, I know I'd prefer to use that first on an order I placed. Our team is typically unable to assist with payment issues on orders, have you had the chance to give us a call at (888) BEST-BUY or (888) 237-8289? If not, please let me know and I'll be glad to take a closer look at this for you!



AndrewB|Social Media Specialist | Best Buy® Corporate
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