03-16-2019 01:57 AM
I understand I have 15 days for a full refund. I placed an order online on 03/08 and received 03/13. Do I calculate the order date or received date? Any help is appreciated. Thank you.
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03-16-2019 02:03 AM
I saw this while googling:
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
Does this mean I have 15 days from the 13th of March? Return on/by 03/26 for a full refund?
03-16-2019 02:39 PM
Thanks for choosing Best Buy for your most recent purchase! It looks like you were already on track to understanding our Return & Exchange Promise. Your time period does begin the day you received your product. This means your time period started on Match 13, 2019 if that is the day you received it.
Let us know if you have any other questions!