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Posts: 2
Registered: ‎03-08-2019
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Online Order Return Policy

I understand I have 15 days for a full refund. I placed an order online on 03/08 and received 03/13. Do I calculate the order date or received date? Any help is appreciated. Thank you.

New Member
Posts: 2
Registered: ‎03-08-2019

Re: Online Order Return Policy

I saw this while googling:

 

Return and exchange periods:

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

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15 days

30 days

45 days

14 days

14 days

14 days

15 days

15 days

15 days

 

 

Does this mean I have 15 days from the 13th of March? Return on/by 03/26 for a full refund?

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Registered: ‎07-23-2018

Re: Online Order Return Policy

Hey, OANHderful, 

 

Thanks for choosing Best Buy for your most recent purchase! It looks like you were already on track to understanding our Return & Exchange Promise. Your time period does begin the day you received your product. This means your time period started on Match 13, 2019 if that is the day you received it.

 

Let us know if you have any other questions! 

Austin|Social Media Specialist | Best Buy® Corporate
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