BestBuy.com

[inabatewi]

On Tuesday August 17, I placed an online order and the UPS tracking said the package was delivered on Aug 19 at front door. However, I cannot found my package so I believe my package was missing or stolen. Just wondering what you can do for this situation? 

[hockeycanuckjc Valued Expert]

Depending on the dollar value of the item sometimes they can reship it and sometimes they will have to file a claim with the shipping company to see what happened. If the package says it was signed for , they should have a record on the signature.

Also, depending on the nature of the item you may need to file a report with law enforcement if it was determined to be stolen.

[SeanM-BBY Social Media Specialist]

Good afternoon, inabatewi,

Welcome to our forums!  I’ve been in your shoes plenty of times where I get an email saying my order was delivered, only to come home to an empty doorstep.  It’s certainly a frustrating experience, and it’s one I regret to hear you’re going through with this recent order. 

I see you’ve sent myself and a colleague of mine a private message with some information regarding this order, and I’ll be replying to your message in a moment.  To read my message, you’ll just need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

See you up there,