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Posts: 1
Registered: ‎08-21-2021

Online Order-Missing Package

On Tuesday August 17, I placed an online order and the UPS tracking said the package was delivered on Aug 19 at front door. However, I cannot found my package so I believe my package was missing or stolen. Just wondering what you can do for this situation? 

Posts: 11,592
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Registered: ‎11-10-2008

Re: Online Order-Missing Package

Depending on the dollar value of the item sometimes they can reship it and sometimes they will have to file a claim with the shipping company to see what happened. If the package says it was signed for , they should have a record on the signature.

 

Also, depending on the nature of the item you may need to file a report with law enforcement if it was determined to be stolen.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-29-2016

Re: Online Order-Missing Package

Good afternoon, inabatewi,

 

Welcome to our forums!  I’ve been in your shoes plenty of times where I get an email saying my order was delivered, only to come home to an empty doorstep.  It’s certainly a frustrating experience, and it’s one I regret to hear you’re going through with this recent order. 

 

I see you’ve sent myself and a colleague of mine a private message with some information regarding this order, and I’ll be replying to your message in a moment.  To read my message, you’ll just need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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