Add Product

Search Results:

New Member
Posts: 1
Registered: ‎08-21-2021

Online Order-Missing Package

On Tuesday August 17, I placed an online order and the UPS tracking said the package was delivered on Aug 19 at front door. However, I cannot found my package so I believe my package was missing or stolen. Just wondering what you can do for this situation? 

Posts: 10,259
Topics: 1,531
Kudos: 748
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Online Order-Missing Package

Depending on the dollar value of the item sometimes they can reship it and sometimes they will have to file a claim with the shipping company to see what happened. If the package says it was signed for , they should have a record on the signature.


Also, depending on the nature of the item you may need to file a report with law enforcement if it was determined to be stolen.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 5,037
Topics: 55
Kudos: 402
Solutions: 308
Registered: ‎11-29-2016

Re: Online Order-Missing Package

Good afternoon, inabatewi,


Welcome to our forums!  I’ve been in your shoes plenty of times where I get an email saying my order was delivered, only to come home to an empty doorstep.  It’s certainly a frustrating experience, and it’s one I regret to hear you’re going through with this recent order. 


I see you’ve sent myself and a colleague of mine a private message with some information regarding this order, and I’ll be replying to your message in a moment.  To read my message, you’ll just need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!