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Posts: 1
Registered: ‎05-28-2019

Online Order Issues

I have ordered a PS4 game earlier this month to be delivered. As of May 7th it has been sitting at Pre-Shipment with no updates or notifications there has been a delay. Who do I contact to figure out what's going on?
Posts: 436
Topics: 34
Kudos: 100
Solutions: 30
Registered: ‎10-03-2017

Re: Online Order Issues

Hi there, Mclance!


Welcome to our community! Not knowing where your order is can definitely be concerning, so I can understand you wanting to get assistance with this! 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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