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New Member
Posts: 3
Registered: ‎09-28-2022

Online Order In Store Pickup

I placed an order on Thursday 9/22/2022, Its an Xbox X 1TB financed through Citizens one. I was told It'd be ready for pick up on Tuesday 9-27, but was later changed to Wed 9-28. Its been in "Preparing for pickup Today" since tuesday. I called the best buy help line and was given a tracking #; was told by the representative that id pick up my Xbox by today 9/28 but upon checking the tracking number the shipment had left Los Angeles at 1:27am 9/28/22. The label wasnt created till Monday and the package never left until Wed 9/28. Why are the shipping dates estimated to be 3-7 days if we're waiting longer than that? Why do I need to call a help line to get a tracking number only to find out the shipment is taking longer than expected and BestBuy only gives a run around. I will be contacting Citizens One to cancel my order with BestBuy considering my local Walmart has them in stock. All around if your ordering an xbox series x with best buy through citizens one make sure its in stock other wise youll be waiting longer than the estimated 7 days of delivery and are not told of this unless you call the call center and ask for tracking # details. 

New Member
Posts: 3
Registered: ‎09-28-2022

Re: Online Order In Store Pickup

Forgot to mention that UPS website says "The delivery date will be provided as soon as possible."  wont see the Xbox till next week if i dont cancel. 

Posts: 11,663
Topics: 1,968
Kudos: 1,025
Blog Posts: 0
Solutions: 366
Registered: ‎11-10-2008

Re: Online Order In Store Pickup

Best Buy tries their best to have the inventory ready to fulfill your order. However things happen at times where they cannot fufill the order immediately due to the inventory that is present inside the store. When that happens an alternative solution is presented which they will channel the inventory from other stores to get your order ready.


The downside is that it will take a couple of more days in order to fulfill it but you will get a pickup email when it gets to the store. I know that it is frustrating but it will be worth the wait once you get it in your hands as it still is a hot item to get ahold of. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
Posts: 156
Topics: 2
Kudos: 17
Solutions: 7
Registered: ‎11-03-2020

Re: Online Order In Store Pickup



Welcome to the Best Buy Forums! We appreciate you reaching out and bringing this to our attention regarding a delay on your order. I sincerely apologize that you have yet to receive any sort of update on when this is to arrive. Our warehouses work hard to ensure orders ship out as soon as possible, because we understand how important the tech is to our customers but sometimes unexpected delays can occur and it's not the experience we want our customers to have. That said, I would love to look into the order and see what's possible. Can you please send over a private message with your full name, phone number, email address and order number? You can click on "Private Message" next to my signature. Thank you and hope to hear from you soon. 


Kind regards, 

Alex|Social Media Specialist | Best Buy® Corporate
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