12-29-2019 06:42 AM
I have tried in the last two days to order an apple watch twice and almost immediately after completing the order, I have received a "we canceled your order because we couldn't verify your information. The second time I ordered it I was taken to the verification step with my bank but it still canceled. I have double-checked that I have been using the correct billing and shipping address because they are separate from each other. I would appreciate any help so that I can order my apple watch.
12-31-2019 02:57 PM
Thanks for getting in touch with us about this on the Best Buy Community forums. Order cancellations can happen for a variety of reasons so I'd like to check out your orders.
Please send along those order number by a private message through the link in my signature below this post. if you also include your name, email address, and phone number, I'll see what I can find.