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Posts: 1
Registered: ‎12-29-2019

Online Order Cancelled immediately

I have tried in the last two days to order an apple watch twice and almost immediately after completing the order, I have received a "we canceled your order because we couldn't verify your information. The second time I ordered it I was taken to the verification step with my bank but it still canceled. I have double-checked that I have been using the correct billing and shipping address because they are separate from each other. I would appreciate any help so that I can order my apple watch.

Posts: 7,190
Topics: 116
Kudos: 376
Solutions: 394
Registered: ‎12-23-2016

Re: Online Order Cancelled immediately

Hello, Luke_Neiper,


Thanks for getting in touch with us about this on the Best Buy Community forums. Order cancellations can happen for a variety of reasons so I'd like to check out your orders.


Please send along those order number by a private message through the link in my signature below this post. if you also include your name, email address, and phone number, I'll see what I can find.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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