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Posts: 1
Registered: ‎07-25-2022

Online Item delivery "delayed" and can't get a refund. It has been 8 months...

In December of 2021 we purchased a speaker through BestBuy online. It is now July of 2022 an we have yet to receive the speaker and we can't seem to get help from BestBuy or UPS. I outlined what has happened so far. 


12/11 - Order Placed online. The conformation email said to expect deliver by 12/15.

12/15 - Received an email saying there would be a delay in shipment and we will receive notice when the item has shipped. This was purchased as a christmas gift so that was dissapointing but we figured we could just return it if we didn't receive the speaker on time. 


The next email received was not until 1/13 stating that the speaker had shipped. 

Posts: 152
Topics: 1
Kudos: 13
Solutions: 12
Registered: ‎11-08-2021

Re: Online Item delivery "delayed" and can't get a refund. It has been 8 months...

Hey there, erickalex.


Thanks for reaching out to us here on the Best Buy Forums. When I order something online, I expect to receive it as soon as possible, or be provided options if that doesn't happen, so I understand your frustration. Could you please send me a private message with your full name, phone number, email address, and order number, so I can look into this for you?



Connor|Social Media Specialist | Best Buy® Corporate
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