07-14-2021 12:10 PM
07-14-2021 12:26 PM
Welcome to our Best Buy Support community! I appreciate you reaching out to us, though I wish it were under better circumstances.
When making a big purchase like a new computer, I can certainly understand wanting to save any amount that you can. The experience you've described trying to get the savings from your coupon and then the refund you were offered, does not sound at all like what we'd want our customers to go through.
I'll be happy to look into this with you to see what options I have to get this resolved for you. Can you please send me a private message with your name, phone number, and email address? To send the message, you can simply use the button located in my signature below.