06-17-2019 07:54 PM
Hi, I just returned home from a trip and noticed that only one of my two order items had arrived. I checked the delivery email and noticed that the missing item was shipped to my previous address. I have no idea how that happened as I remember changing the delivery address for both. I am worried that I won't be getting that shipment back, and I'm hoping someone can help me, please.
06-21-2019 03:48 PM
Welcome to the forums!
I appreciate you taking the time to join us and writing us about your order. Thank you for choosing us for your purchase. I’ve done this before, but thankfully it went to my mom’s neighbor and she brought the package to her. Needless to say, I know this can be nerve wrecking, so I’m here to help where I can.
I am going to need some more details from you to better assist. Please, private message me with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it click on the “Private Message” button next to my signature. I look forward to hearing from you. Let me know if you have any other questions.