Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-02-2021

OnTrac package says delivered but not here

I had ordered a Nintendo Switch a couple days ago and it said it was delivered to me at 5:05pm via OnTrac to my front door but it was not there.


The OnTrac tracking says signature is not required and I've looked around the outside of my house just in case they placed it in a safe spot due to the nature of the item but it was nowhere to be found.


I'm not sure what to do with this issue now, I've called Best Buy and they told me it says it hasn't been delivered even though it says it has been delivered both on OnTracs website and an email I recieved from Best Buy saying it was delivered. 

Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: OnTrac package says delivered but not here

Hi, ledrew, and welcome to our online community!


Thanks for reaching out on our forum for support with your recent purchase. I can imagine your concern when looking for your delivered Nintendo Switch and it's nowhere to be found. This is never what we want for our customers, and I'm happy to do what I can to assist moving forward. 


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!