Offered replacement cancelled it then offered refund then cancelled it

sseth · ‎07-26-2022

Hi,

I recently ordered a 400$ laptop from bestbuy, and it got lost. I immideatly contacted bestbuy the first person said offered me a replacent and I took the offer but it canceled for some reason. Then some other guy offered refund and after waiting a whole I still haven't received an email or refund. Today I received email telling me Bestbuy won't be giving me refund {removed per forum guidelines}.

Worst online retailer in the US (uses ontrac for some reason).

KatieR-BBY · ‎10-19-2020

Hi, sseth,

Thank you for joining the Forums, and for reaching out to us today.

I hate to hear your order may have been lost, and would be happy to take a look and see how I might be able to help. To better assist, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

Regards,

Katie R

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Social Media Specialist | Best Buy® Corporate
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Offered replacement cancelled it then offered refund then cancelled it

Re: Offered replacement cancelled it then offered refund then cancelled it