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Posts: 1
Registered: ‎07-26-2022

Offered replacement cancelled it then offered refund then cancelled it

[ Edited ]

Hi,

 

I recently ordered a 400$ laptop from bestbuy, and it got lost. I immideatly contacted bestbuy the first person said offered me a replacent and I took the offer but it canceled for some reason. Then some other guy offered refund and after waiting a whole I still haven't received an email or refund. Today I received email telling me Bestbuy won't be giving me refund {removed per forum guidelines}.

 

Worst online retailer in the US (uses ontrac for some reason).

Posts: 95
Topics: 1
Kudos: 26
Solutions: 8
Registered: ‎10-19-2020

Re: Offered replacement cancelled it then offered refund then cancelled it

Hi, sseth,

 

Thank you for joining the Forums, and for reaching out to us today.

 

I hate to hear your order may have been lost, and would be happy to take a look and see how I might be able to help. To better assist, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

 

Regards,

 

 

Katie B|Social Media Specialist | Best Buy® Corporate
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