03-10-2019 11:46 PM
03-11-2019 07:20 PM
03-14-2019 04:32 PM
Welcome to the Best buy forums! Having an order cancelled is never a type of scenario we want any of our customer's to endure and I appreciate the time to share with you some more information that could help out!
Best Buy doesn't charge your account until the order is physically shipped, but all orders placed on BestBuy.com are subject to our automatic verification system, which can take up to 24 hours to complete. During this stage we will attempt to verify all information submitted on your order such as (but not limited to) your shipping, billing, and payment information. Anytime during this stage of your order, you may receive an email informing you that we were unable to verify your information and depending upon the issue, it may or may not contain a simple fix. More information can be found by clicking here!
When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled. If the order is cancelled, the time required to remove the authorization is determined by the financial institution that issued your card. Check out halfway down the link that I've provided above to see the normal time frames for the major credit cards, and if you have any other questions, I'd recommend reaching out to the card holding company!
It would be my pleasure to take a closer look at the order to see if there is anything I could see that could help out. Click the blue button below to send your private message that contains your full name, phone number, email address, and order number you're speaking about!