BestBuy.com

[mj22]

Hello,
Tried contacting customer service prior. I placed a large order for Black Friday, was sent multiple emails about my order because it was split up into different shipments. Received an email about the main item being “delayed” then I received another email about another item with a separate tracking number and it is not able to display the tracking information. The delayed package was supposed to be shipped within 48 hrs, I then get an email saying it was left at the front door.. it literally said 2 hrs prior in another email soon to be shipped. I’m not happy about this, I spent a lot of money. Missing package and misinformation. Also another item was delivered damaged and was not shipped in any other box - just a label and sent with tape on the damaged side.

[Jakoma-BBY]

Hello, Mj22, 

Thanks for reaching out the Forum's community. I understand why you be upset with the misinformation via email and having shipping issue. Allow me to look into this matter for you. Please send a private message, blue button, bottom right corner and provide the following: 

• Full Name
• Email address
• Phone Number
• Order number

Here to help, 

[mj22 · Accepted solution]

Hello Jakoma-BBY
Thank you for reaching out, will do!