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New Member
Posts: 5
Registered: ‎11-30-2022
Accepted Solution

ORDER DELAY/MISINFORMATION/MISSING - 2 DIFFERENT TRACKING #’s

Hello,
Tried contacting customer service prior. I placed a large order for Black Friday, was sent multiple emails about my order because it was split up into different shipments. Received an email about the main item being “delayed” then I received another email about another item with a separate tracking number and it is not able to display the tracking information. The delayed package was supposed to be shipped within 48 hrs, I then get an email saying it was left at the front door.. it literally said 2 hrs prior in another email soon to be shipped. I’m not happy about this, I spent a lot of money. Missing package and misinformation. Also another item was delivered damaged and was not shipped in any other box - just a label and sent with tape on the damaged side.
Social Media Specialist
Posts: 222
Registered: ‎11-08-2021

Re: ORDER DELAY/MISINFORMATION/MISSING - 2 DIFFERENT TRACKING #’s

Hello, Mj22, 

 

Thanks for reaching out the Forum's community. I understand why you be upset with the misinformation via email and having shipping issue. Allow me to look into this matter for you. Please send a private message, blue button, bottom right corner and provide the following: 

 

  • Full Name
  • Email address
  • Phone Number
  • Order number

 

Here to help, 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎11-30-2022

Re: ORDER DELAY/MISINFORMATION/MISSING - 2 DIFFERENT TRACKING #’s

Hello Jakoma-BBY
Thank you for reaching out, will do!