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Registered: ‎08-09-2018


[ Edited ]


I had problems with the following orders: (removed per forum guidelines) to buy a Lenovo laptop and I want to know what I can do to make the purchase again. I am doing the process from Colombia with a master credit card, but I will receive it in MI, Florida.
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Registered: ‎11-10-2008


If you are receiving errors checking out internationally I highly suggest following the guidelines on the forums here:


This is the International Purchase terms.

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Registered: ‎11-30-2015


Hello CarolinaCruzGalvis,


Thank you for thinking of Best Buy for your purchase of a Lenovo laptop while visiting the U.S.A. I understand it can be surely frustrating that your orders keep cancelling. My apologies for our delayed response, but I’d be happy to shed some further insight on this matter at this time.


Orders can cancel for a variety of reasons. Most times we’re just simply unable to verify a piece of information you had shared with us during check-out. It’s also possible that your order cancelled if it didn’t adhere to our Conditions of Use. Hockeycanuackjc shared a great link too! It’s important for our customer’s using an international credit card to follow the directions in our International Orders help guide.


We’d be happy to review your cancelled orders in further detail to see what insight we can share with you at this time. Can you please send us a private message with your full name, phone number, and email address? You can send us a private message by choosing to do so in my signature.



Mariah|Social Media Specialist | Best Buy® Corporate
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