12-06-2019 12:26 PM
I'm so tired of the same old message order being canceled due to cannot verify information.
My card number, billing add, everything is correct. My bank also said everything is normal.
I don't know why my order is cancelled due to this matter.
12-06-2019 12:30 PM
Can someone help me with this matter too? All of my information is correct. I even tried to call Best Buy CS and they managed to place an order through phone. Then 5 minutes later, I got an email saying order is cancelled again after working on the phone through different departments for an hour.
This is so frustrating, especially during deals in holiday season.
12-06-2019 01:21 PM
Hi there, Nam,
Welcome to our community forum and thank you for writing us about your order. I do most of my shopping online so I can understand your frustration to see your orders cancelled and not be sure why. There can be several reasons why this happens so I'd like to take a closer look at this for you. I will need a bit more information to do so. Can you please send me a private message with your:
Cancelled order numbers
You can send me a private message by clicking the button at the bottom of this post across from my name. I look forward to hearing back from you.