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New Member
Posts: 4
Registered: ‎12-06-2019

ORDER CANCELLED due to cannot verify information



I'm so tired of the same old message order being canceled due to cannot verify information.

My card number, billing add, everything is correct. My bank also said everything is normal.

I don't know why my order is cancelled due to this matter.

Please help.


Thank you,


New Member
Posts: 4
Registered: ‎12-06-2019

Re: Unable to verify information? - Order Cancelled?!



Can someone help me with this matter too? All of my information is correct. I even tried to call Best Buy CS and they managed to place an order through phone. Then 5 minutes later, I got an email saying order is cancelled again after working on the phone through different departments for an hour.

This is so frustrating, especially during deals in holiday season.




Posts: 5,999
Topics: 204
Kudos: 509
Solutions: 297
Registered: ‎08-21-2017

Re: ORDER CANCELLED due to cannot verify information

Hi there, Nam,


Welcome to our community forum and thank you for writing us about your order. I do most of my shopping online so I can understand your frustration to see your orders cancelled and not be sure why. There can be several reasons why this happens so I'd like to take a closer look at this for you. I will need a bit more information to do so. Can you please send me a private message with your:


Full name

Email address

Phone number

Cancelled order numbers


You can send me a private message by clicking the button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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