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Posts: 1
Registered: ‎09-11-2020


I made a purchase on the Bestbuy ebay store named "best_buy" for samsung 970 evo plus 1tb  and accidentally placed the wrong address. I messaged the seller to correct the address but no one has responded. I also tried the cancel the order and my request was rejected. Then it was shipped. What can I do to get help? I want to change my address!

Posts: 1,810
Topics: 91
Kudos: 292
Solutions: 96
Registered: ‎11-23-2018


Hi, Diana2020, and welcome to our online community!


Thank you for reaching out to us on our forum for support. I hate to hear your recently purchased device is heading to the wrong address, and I would be looking for assistance as well. It sounds like you had taken the correct steps in this matter, seeing as you would need to message the seller within your eBay account for an address update. Best Buy is unable to modify or assist with eBay orders after they are placed. 


In addition, you may want to open a case within your eBay account if you don't receive the package, and our Best Buy Secondary Markets team should follow up with you. Also, if you've received a tracking number already for your order, you can try reaching out to the carrier directly to update your shipping address if at all possible.


I have also followed up to your private messages here on the forum in case you'd like us to document your experience in our corporate system. You can view my message in your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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