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Posts: 1
Registered: ‎04-25-2022

Not receiving password reset verification code

I have seen others post this problem before, but unfortunately this is happening to me.  About three or four weeks ago I tried to log in to my Best Buy account to download a receipt after placing an online order for a pickup at our local Besy Buy.  When I tried logging in to get to my account page, it said I was entering an incorrect password.  After a few attempts I decided to clink "Forgot Password" and reset my password.  The browser page said I would receive a verification code shortly, but I never received the code.  I have tried a few times over the last three weeks to get in to my Besy Buy account but I never receive any confirmation codes.  I also tried sending a private message from a thread with a similar problem but unfortunately that private message link did not work.  I need access to this account so I can get a copy of my receipt and also of course to make more orders.  

Posts: 132
Topics: 1
Kudos: 20
Solutions: 6
Registered: ‎11-08-2021

Re: Not receiving password reset verification code


Hello, will1082, and welcome to our online community!


Thank you for posting on our forums regarding your experience.  Having issues verifying your account is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 18,489
Topics: 3,254
Kudos: 653
Solutions: 522
Registered: ‎09-29-2008

Re: Not receiving password reset verification code