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Posts: 1
Registered: ‎08-26-2021

Not looking for a refund

I reveived a refund for an item that was lost in the mail, today it finally showed up, in a box without a label, I want to send it back to best buy.  does anyone know the return address to send the item back to them.  

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Registered: ‎11-10-2008

Re: Not looking for a refund

Calling the 888 number can yield fast results on this. A mod may need to help though if you don't see the return option in your account. Usually in this case you just go to your order and print out the label to return.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎08-21-2017

Re: Not looking for a refund

Hi there, guitar4090,


Thank you for reaching out to us here on our community forums. As someone who does almost all of my shopping online, I can imagine your surprise to see this shipment arrive late and without a box. Since this is a bit of a unique circumstance, I'd like to look into what options I may have to assist you.


As hockeycanuckjc mentioned, you can generally receive a return shipping label from your order history or via this page. You should also be able to visit your local Best Buy. If you'd like, I can look into this on my end to see how I may be able to help.


I will need to gather some more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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