03-19-2019 01:21 PM
I would have loved to watch the movie I pre-ordered weeks ago however I was met with a "sorry we're out of stock" email this morning. The day it's being released?!? Even though it was still available at that time and I changed my pickup location to another store, that was accepted, I received almost 2 hours later another email of "sorry we're out of stock". Now it's completely unavailable. I suppose if we were giving out awards for not fulfilling pre-orders BESTBUY would be the winner today. After calling customer support I'm only offered the option to cancel my order and receive a refund. While this isn't news to me and an obvious solution that I can clearly do without the need to call in I suppose I was expecting more from being an Elite customer... LOL guess not and lesson learned.
03-19-2019 01:47 PM
Thanks for taking the time to share your thoughts with us, and for joining our online community, here on the Best Buy Forums.
New release movies, particularly SteelBook editions, can be really popular with collectors. Sometimes, we may run out of copies. I apologize for any disappointment that this caused you. If the movie is out of stock, we may be unable to fulfill your order. Were you able to get your order cancellation processed through?
03-19-2019 01:56 PM
Riiight... so riddle this me batman. What's the point of taking pre-orders if they aren't going to be fulfilled? If I didn't have a pre-order then I would understand something is out-of-stock but the fact that I've had a pre-order and it cannot be fulfilled is not acceptable. I fully understand that steelbooks go out-of-stock often... hense the reason I pre-ordered... and alas... collectors are not the only ones buying these as eBay has numerous being posted by the minute.
03-21-2019 08:37 AM
So aside from this "Social Media Specialist" reply BestBuy has nothing more to say in 2 days?!? Maybe I should revisit thoughts of future purchases... I mean who am I... just a customer that has spend thousands of $$$ over the years. A bologna cookie cutter response is an insult.
03-22-2019 08:56 AM