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Posts: 1
Registered: ‎11-13-2019

Not Sured if ordered multiple times

Hi, I tried to order an item and after filling out my credit card information it takes me to this screen where the only option is to go back to my cart where the item is in the cart. It tells me to put my billing information again. I did this multiple times because I didn't receive any confimation email or anything telling me the order went through. I just want to make sure that I didn't order the same item multiple times.

Posts: 9,639
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Registered: ‎11-10-2008

Re: Not Sured if ordered multiple times

If you ordered multiple times you would see this on the method of payment you used. It is authorized at the time of ordering in many cases. So check your card issuer for more info. If you don't see anything you're good to try another browser. If you did, you may require the assistance of the mods here.

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Posts: 18,233
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Registered: ‎09-29-2008

Re: Not Sured if ordered multiple times

lokyen,

 

Welcome to our community. Encountering weirdness on a website can be quite frustrating. I know, because I've had it happen too. I'm sorry to hear that you encountered these issues while shopping on BestBuy.com however.

 

I would recommend reviewing our article, How to Fix Cart or Checkout Issues on BestBuy.com and taking the recommended steps exactly as stated. This should resolve any issues you might have in the future.

 

Our friend hockeycanuckjc also offers some helpful advice.

 

If this does not resolve your concerns, please be sure to let me know and I'll be happy to look into your situation in more depth. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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