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New Member
Posts: 1
Registered: ‎04-06-2022

Not Receiving verification text message

I recently switched wireless carriers and since the transition, I'm not receiving the 2 form verficiation text messages to log into my best buy account. I spoke to a customer service agent through 1 (888) 237-8289 and the agent was not very helpful. The agent I spoke too stated that the only way to fix this is for me to create a new best buy account. My question is, what happens to all of my purchase history and geek squad protection plans that I've purchased that's linked to my original best buy account. Is there a department that I can work with directly to assist, rather than the general customer service line that doesn't specialize in this issue? 



Social Media Specialist
Posts: 74
Registered: ‎10-12-2021

Re: Not Receiving verification text message

Hello Creams0da! I know that you've reached out about this previously. This can sometimes happen if some information on your profile is incorrect. If all your information is updated on our side and is correct, then creating a new account might be the best option. Once a new account is created they can be merged together. You will have access to all you past orders.


Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.



Kadian|Social Media Specialist | Best Buy® Corporate
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