12-02-2019 06:57 PM
I am trying to change my primary email address and not receiving a verification code. I have tried to resend many times with no success. I have checked my spam folder and it is not there.
12-10-2019 11:39 AM
Thanks for connecting here on the Best Buy Forums. Welcome to this community!
If you are still having issues with receiving your email verification code, please be sure that you are double checking your Spam/Promotions folder. Please also be sure to add BestBuyInfo@emailinfo.bestbuy.com to your safe sender list in your email account. Other common issues include using a VPN or private browser, so please ensure you are not doing so. Also, try clearing your cache and cookies before trying again.
If you are still having issues after trying all the steps listed above, please send me a private message so I can take a look. To do so, please be sure to click on the blue button in my signature, and provide your full name, email, and phone number.